Returns, Refunds, and Exchange Policy

Last Updated: July 3, 2025

At Vstfab, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward policy for returns, refunds, and exchanges. Please read the following guidelines carefully.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Timeframe: The return/exchange request must be initiated within 7 days of the delivery date.

• Condition: The item must be unused, unwashed, unworn, and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging with all tags, labels, and hygiene liners (if applicable) intact and attached.

• Proof of Purchase: A valid proof of purchase (order number, invoice, or receipt) from Vstfab.com is required.

2. Non-Returnable / Non-Exchangeable Items

For hygiene and other reasons, the following items are generally not eligible for return or exchange:

• Innerwear, lingerie, swimwear, and socks.

• Items purchased during a “Final Sale” or clearance event, clearly marked as non-returnable.

• Items that have been worn, washed, damaged, or altered.

• Items without their original tags or packaging.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Send an email to k.venkatachalapathi@gmail.com or call us at 9384269805 within 7 days of receiving your order.

2. Provide Details: In your email, please include:

   • Your Order Number.

   • The item(s) you wish to return or exchange.

   • The reason for the return/exchange.

   • For exchanges, specify the desired size or item (subject to availability).

   • If the item is damaged or defective, please attach clear photos of the defect.

3. Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to send back the item. Please do not send items back without an RA number, as they may not be processed.

4. Shipping for Returns & Exchanges

• Damaged/Defective Items or Our Error: If the return is due to a manufacturing defect, damage during transit, or an error on our part (e.g., wrong item sent), we will arrange for a reverse pickup or reimburse reasonable return shipping costs.

• Other Reasons (e.g., size issue, change of mind): For returns or exchanges due to reasons other than our error or product defect (e.g., size mismatch, preference change), the customer will be responsible for the return shipping costs. Please ensure the item is securely packed to prevent damage during transit. We recommend using a trackable shipping service.

5. Refunds

Once your returned item is received and inspected by our team, we will send you an email notification confirming its receipt and whether your return has been approved or rejected based on our policy.

• If Approved: Your refund will be processed to your original method of payment (via Razorpay) within 7-10 business days of approval. The time it takes for the refund to reflect in your account may vary depending on your bank or card issuer.

• If Rejected: If the return conditions are not met, the item will be sent back to you at your expense.

6. Exchanges

• Once your returned item is received and inspected, and found eligible, we will process the exchange.

• The new item will be dispatched within 1-2 business days of the approval of your exchange request.

• If the desired exchange item is of a different value, we will either refund the difference or require you to pay the difference before dispatching the new item.

• Exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or store credit.

7. Store Credit

In certain cases, or at your preference, we may offer store credit instead of a direct refund. Store credit will be issued in the form of a unique code that can be used for future purchases on Vstfab.com.

8. Cancellation Policy

Orders can be cancelled only if they have not yet been dispatched. To request a cancellation, please contact us immediately at k.venkatachalapathi@gmail.com or 9384269805. If the order has already been dispatched, it will be treated as a return as per this policy.

9. Contact Us

For any questions or concerns regarding our Returns, Refunds, and Exchange Policy, please contact us at:

• Email: k.venkatachalapathi@gmail.com

• Phone: 9384269805