Shipping & Delivery Policy

Shipping & Delivery Policy for Vstfab.com

Last Updated: July 3, 2025

This Shipping & Delivery Policy outlines the details of our shipping services for orders placed on Vstfab.com. We strive to deliver your products efficiently and ensure a smooth shopping experience.

1. Order Processing Time

All orders placed on Vstfab.com are processed within 1-2 business days (excluding weekends and public holidays) from the date of order confirmation. You will receive an email notification once your order has been dispatched.

2. Shipping Costs

• Standard Shipping Charge: A flat shipping charge of ₹70 (Rupees Seventy only) will be applied to most orders across India.

• Variable Shipping Costs: For certain remote locations or specific pin codes, shipping charges may vary. Any additional shipping costs, if applicable, will be calculated and clearly displayed at checkout based on your delivery address.

• Minimum Order for Free Shipping (Optional – if you want to offer this): Orders above a certain value (e.g., ₹999) may qualify for free shipping. This will be clearly indicated at checkout.

3. Estimated Delivery Times

We partner with Shiprocket to ensure reliable and efficient delivery of your orders across India. Please note that delivery times are estimates and may vary based on your location and unforeseen circumstances.

• Major Metros (Tier 1 Cities): Estimated delivery within 3-7 business days from dispatch.

• Other Cities and Towns (Tier 2 & 3 Cities): Estimated delivery within 5-10 business days from dispatch.

• Remote Locations: Delivery to remote or difficult-to-reach locations might take longer, up to 10-15 business days.

Please Note:

• Business days exclude weekends and public holidays.

• Delivery times are calculated from the date of dispatch, not the order date.

4. How to Track Your Order

Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number and a link to track your shipment. You can also visit our “Track Order” page on Vstfab.com and enter your tracking number to get real-time updates on your delivery status, powered by Shiprocket.

5. Delivery Partner

We work with Shiprocket as our primary logistics partner. Shiprocket partners with various reputable courier services across India to ensure your order reaches you safely and on time.

6. Delivery Attempts

Our delivery partners will typically make 2-3 attempts to deliver your package. If delivery is unsuccessful after these attempts, the package may be returned to us. In such cases, we will contact you to arrange re-delivery, which may incur additional shipping charges.

7. Delays in Delivery

While we strive for timely deliveries, unforeseen circumstances may sometimes cause delays. These can include:

• Inclement weather conditions

• National holidays or festivals

• Unforeseen logistical issues

• Customs clearance delays (if applicable, though generally not for domestic shipping)

• Recipient not available at the delivery address

In case of a significant delay, we will proactively inform you via email or phone. You can also contact our customer support at k.venkatachalapathi@gmail.com or 9384269805 for assistance.

8. Damaged or Lost Shipments

If your order arrives damaged, or if you believe your package is lost in transit, please contact our customer support immediately within 24 hours of delivery or expected delivery date. Please provide your order number and, if applicable, photos of the damaged packaging/items. We will coordinate with Shiprocket to investigate the issue and find a suitable resolution.

9. Contact Us

For any questions or concerns regarding your order’s shipping and delivery, please contact us at:

• Email: k.venkatachalapathi@gmail.com

• Phone: 9384269805